RLM Communications, Inc. Lead ITSM Expert / PM  in Washington, District Of Columbia


Lead ITSM Expert / PM


Information Technology



  • Provide IT process improvement support services for the Presidential Information Technology Community (PITC) in support of the White House Information Technology (WHIT) mission. This is a fast-paced and high-profile position where service demands are rigorous with rapid and frequent priority adjustments that are required to meet situational needs of staff members.

  • Support short-notice requirements for commissions and committees that are created to address various issues.

  • Work across all ITSM Lifecycle domains within WHIT to define processes, build and document these processes, work with process owners to implement, and train all process participants on their role.

  • Implementation, adjustment and maintenance of actionable alerts for the Operations Center to proactively alert team members to potential service interruptions in a preventative manner to restore services in a timely manner.

  • Document all processes in Confluence or other government-directed document repositories.

  • Lead informational ITIL-based training sessions when requested by the government.

  • Providing superior technical support services in support of the WHIT mission by providing ITIL 2011 framework (or newer) expertise.

  • As the PM, provide a unified, comprehensive, proactive, strategic business partner approach to monitor, control and manage the quality of all services provided to the WHIT.

  • Facilitate communication, ensure the quality of results, and report progress measures in meeting task objectives.

  • Develop and maintain processes to capture, analyze and present management information so that the Government and contractor personnel develop a common and consistent understanding of evolving workloads, priority assignments, required service levels, resource limitations and process improvement options.

  • Provide oversight, control, monitoring and reporting for the services required, including development of strategies and processes to meet requirements in a multi-vendor environment. Program management processes and procedures shall include full integration and coordination of interdependent services to provide seamless service with optimized resource utilization and maximum consistency, quality and efficiency.

Position Requirements


  • ITIL Certification

  • 5 years of management experience, and 5 years of ITIL experience

  • Keen understanding of the development and implementation of business processes related to IT service delivery

Clearance: TOP SECRET





Lead ITSM Expert / PM

Number of Openings



Washington, DC

About the Organization

RLM Communications, Inc. with several locations in the United States, is headquartered just a few minutes away from the gates of Fort Bragg, NC. RLM is quickly growing as a small business and a leader in the community. We specialize in: •Information Assurance, Information Technology, Intelligence, & Cyber Security •Information Technology Infrastructure Library (ITIL) Training & Implementation •Healthcare IT •Systems Integration & Audio Visual Support •Program Management & Staff Support Services

RLM is a Quality focused organization. Quality means providing the customer with excellent solutions that completely fulfill their requirements. We strive to continuously improve our processes, personnel, and services to ultimately become the government's contractor of choice. Quality is the philosophy behind all we do, our strategy for growth- it is our mission!

This position is currently accepting applications.