Federal Acquisition Service IT Specialist in Washington, District Of Columbia

  • Duties



As a IT Specialist, you will provide administrative and technical support for services and recommends solutions that meet current and future IT and telecommunication needs of customers in support of their global missions and functions.

The position is located in The General Services Administration, Federal Acquisition Service, Information Technology Category, Office of Telecommunication Services.

GSA’s Office of Information Technology Category (ITC) provides access to private sector IT & telecommunications solutions for federal, state & local government agencies. ITC works with federal agencies, OMB & industry to create common solutions for IT services, hardware, software, telecommunications, cyber security, & identity management. ITC works with the Office of Federal Procurement Policy & the Office of the Federal Chief Information Office to develop & implement acquisition and technology initiatives such as strategic sourcing, category management, cloud, cyber, enterprise licensing agreements for software, desktop configurations, & data center optimization.

GSA has been repeatedly named as one of the 'Best Places to Work' in the Federal Government'. LEARN MORE about why you should choose GSA.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 10 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development We are currently filling one vacancy, but additional vacancies may be filled as needed. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area. Learn more about this agency
  • Maintains current IT and telecommunications technology and of associated emerging technologies and their applicability to customers. These current and emerging technologies include but are not limited to optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP/enterprise network infrastructures, and cloud based-services.
  • Monitors technological changes and developments associated with these technologies.
  • Initiates actions to develop new programs and contracts and updates existing programs and contracts to ensure the most current technologies and services are being made available to customers.
  • Analyzes existing technology and performs product and services research to ascertain what near-future technology can be developed to address customers' projected service requirements.
Travel Required

Occasional travel - Occasional Travel

Supervisory status


Promotion Potential


Who May Apply
This job is open to…
  • Current Federal Employees
  • Former Federal Employees
  • CTAP
  • VRA
  • VEOA
  • 30% Disabled
  • Individuals with Disabilities
  • Military Spouses
  • Former Overseas Employees
  • Peace Corps/AmeriCorps/Vista

Questions? This job is open to 7 groups.

  • #### Job family (Series)

2210 Information Technology Management

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  • Requirements


Conditions of Employment
  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with Selective Service, if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

  • Receive authorization from OPM on any job offer you receive,* if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee*
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 3 investigation level)

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-14salary range starts at $114,590per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:

SPECIALIZED EXPERIENCE REQUIREMENTS: At least one year of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is demonstrated by hands on experience within an IT, telecommunications or network services organization providing services to the organization's internal and external customers including performing the following:managing positive relationships with external and internal organizations, developing requirements and marketing approaches;conducting IT, telecommunications and network services strategic planning and industry analysis; analyzing, evaluating, and resolving problems and requirements in IT, telecommunications and network services; coordinating and analyzing findings and making recommendations on substantive programs; reviewing and preparing technical and pricing reports and contract documents;having substantive IT, telecommunications and network services acquisition experience including: vendor negotiation, creation of contract clauses and service level agreements, and vendor evaluation.

Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:


  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates "state of the art" technology of the industry.

  • Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.

  • Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.
  • Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints.
Additional information

Bargaining Unit status: NONE

Relocation-related expenses are not approved and will be your responsibility.

Travel expenses associated with interviews maybeapproved. Determinations will be made on a case-by-case basis.

On a case-by-case basis, the following incentives may be approved:

  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.

  • Knowledge of network management, telecommunications service management, telecommunications pricing, and customer related billing issues.
  • Skills in Network Services Programs (NSP) billing management systems.
  • Skills in telecommunications pricing and customer related billing issues.
  • Skills in IT/Telecommunications project management, which involved marketing agency services, identifying customer information technology requirements, acquiring IT commodities and/or support service. If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.

To preview questions please click here.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. Such document(s) must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:

(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.

(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214:

  1. completed SF-15 form; and
  2. proof of your entitlement (refer to SF-15 for complete list). If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.

If you are eligible under an Interchange Agreement: Submit your latest SF-50.

If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.

If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS’s People With Disabilities page.

If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS's Resource Center for more information.

If you areICTAP/CTAP* eligible* - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancyand complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:Review the REQUIRED DOCUMENTSsection of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information). * Need Assistance in Applying?* Contact the HR representative listed on the announcement prior to the application deadline. You must receive HR approval before deviating from these instructions.

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Agency contact information
Shara Kenner







GSA, Federal Acquisition Service General Services Administration Washington Area Service Center Washington, District of Columbia United States

Learn more about this agency

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications. Thank you for your interest in working for U.S. General Services Administration!

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/493639600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 03/12/2018 to 03/26/2018

Salary: $114,590 to $148,967 per year

Pay scale & grade: GS 14

Work schedule: Full-time

Appointment type: Permanent