Destination Hotels & Resorts Event Planning Manager in Leesburg, Virginia

26362BRPosition Title:Event Planning ManagerJob Overview:The main job function of the Event Planning Manager is to ensure that all group sales contracts are planned and executed to a high level of client satisfaction and their financial obligations to the resort are met. Event Planning Managers manage guest and conference rooms as well as coordinate services for groups and organizations holding meetings, conventions, golf tournaments and other events on hotel grounds. Req ID:26362BRCity:LeesburgEssential Functions:Responsible for all aspects of account management, adhering to corporate guidelines.Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.Coordinate with sales and operational departments to ensure VIP amenities and needs are determined and executed. Establish rapport with meeting planners while promoting hotel facilities and services. Up-sells products and services throughout the event process.Develop customized menus, teambuilding, décor, entertainment, transportation, etc as needed. Plan and conduct pre & post-convention meetings with clients and applicable departments.Broaden existing client event scope and increase awareness of hotel’s amenities and services with the goals of value creation and revenue maximization.Aggressively communicate clients’ needs pre-arrival, while in house and share post-event feedback to ensure retention of accounts. Greet and support guests during events and critical movements.Monitor office administrative support personnel.Understand room types, rate and codes.Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.Make room reservations.Conduct planning site visits.Entertain clients as appropriate. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction.Prepare correspondence, memos, proposals, vendor contracts and reports. Document all guest requests/complaints and communicate such to respective personnel for proper handling. Maintain confidentiality and security of specified hotel information, correspondence, reports and files. Follow up on Guest Satisfaction Qualifications:High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.Minimum of three years’ experience as Conference Manager. Prior experience within a four star hotel brand preferred.Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.n/aMust be customer-service oriented and have excellent hospitality skills.Must be able to calculate basic mathematic functions.Job Type:Full Time Property:Lansdowne ResortArea of Interest:Catering & Conference Services Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:Located near historic Leesburg, Virginia, and bordering the Potomac River, the AAA four diamond Lansdowne Resort is nestled in Loudoun County, Virginia’s famed “wine country,” just eight miles from Washington Dulles International Airport and 30 miles from Washington, D.C. For business or pleasure, Lansdowne Resort is a one of a kind destination…there’s simply nothing in the Washington, DC area that compares. There are 296 deluxe guest rooms, including 14 suites; overlooking panoramic views of the property’s championship golf courses. Amenities include 5 restaurants and lounges, 50,000 sq. ft. of IACC certified conference space and multiple vistas for weddings and social events. Additionally, the property has a 12,000 sq. ft. destination spa; Spa Minerale, along with a five pool indoor/outdoor aquatic complex and fitness center. The Golf Club at Lansdowne offers 45-holes golf designed by world-renowned golf course architects Robert Trent Jones, Jr. and Greg Norman.State:VirginiaType of Position:Entry Level ManagementBrand:Destination Hotels