Robert Half Technology Telecom Analyst in Baltimore, Maryland

Robert Half Technology is hiring for a Telecom Analyst to work in Baltimore on a temporary contract. Please apply by emailing your resume to Responsibilities include: - Monitor network deployments to ensure uptime and performance - Assist in the design of a voice and data network that can support thousands of geographically dispersed users with minimal interruptions and maximum fault tolerance - Provide deep resolution for complex voice issues. Act as a liaison between the business and outside vendors to ensure proper resolution - Ability to orchestrate mass network changes through a combination of industry tools and scripting - Build runbooks for various phones and devices to allow for effective Service Desk and 'remote-hands" troubleshooting - Architect monitoring solution to allow for rapid response to voice and network issues from both vendors and internal resources

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 02000-9501195351

Functional Role: Hardware Analyst

Country: USA

State: MD

City: Baltimore

Postal Code: 21202

Compensation: DOE

Requirements: - Thorough understanding of call routing and queuing in a call center - Must understand basics of circuit ordering and installation from various third party telecom vendors